Change Your Culture with Two Words
By Mark Lindstrom Patty Morales is one of the best Retail General Managers I’ve had the privilege of working with during my time at Starbucks and the Coffee Bean and Tea Leaf. I worked with over 4,000 Retail GM’s during my career. I know the great ones when I see them. Patty is a […]
It’s Not About You. Really.
Ask yourself at the end of each day: “What did I do specially today to be ‘of service’ to members of my group? Was I truly a ‘servant’ to them?” This all-powerful idea derives from Robert Greenleaf’s extraordinary book, Servant Leadership. Here are two exam questions that Greenleaf urges leaders to ask concerning the people […]
Focus, Clarity, Simplicity & Teamwork
While reading a recent article about Ford’s dramatic turnaround plan under CEO Alan Mulally, it brought me back to the mantra that guided Starbucks thinking during their impressive growth in the early 2000 time frame. Under the leadership of our very focused CEO Orin Smith we followed the direction of the simple mantra Mr. Smith […]
The Model of Immediacy
improving performance by getting specific about the here & now. Does the following scenario sound familiar to you? You’ve diligently planned for a crucial coaching conversation with someone. You’re prepared to talk directly about their need to improve performance, their current challenges and the necessary changes they need to make to improve their effectiveness. But […]